.webp)
At Sydney Animal Hospitals in Avalon and Newport, vet nurses are the quiet heroes in scrubs — part nurse, part animal whisperer, and emotional support for pet owners. Bianca Rose has been nursing at the Avalon clinic for over eight years, bringing compassion and calm to even the toughest days. We spoke to her about the early starts, emotional moments, and the small wins that make it all worthwhile.
What does a typical day look like for you?
Every day is different. Some days are packed with surgeries, others with puppy vaccinations, and some filled with challenging emergencies. Most days start with caring for hospital patients, giving plenty of love and attention. During the middle of the day, we prepare patients for surgery, monitor anaesthetics, and run blood tests.
What animals do you see most often?
Mostly cats and dogs, but being on the Northern Beaches, we also get a lot of injured wildlife brought in by the community.
What’s been one of your most rewarding moments?
Helping critically ill patients recover and seeing them reunited with their owners is always special. That mutual relief and happiness — that’s the best part of the job.
What makes Beaches pets and their owners stand out?
The human–animal bond is incredibly strong here. Pets are treated as family, and it shows in the level of care owners give them.
Can you tell us about a particularly tough case?
Chemotherapy cases are especially challenging and can take an emotional toll on both the team and the pet’s family. That’s why strong support within the clinic is important. We make it a priority to offer compassionate care to owners, guiding them through what is often a difficult time.
How do you support animals and their owners through stressful times?
Vet visits can be overwhelming for both pets and their owners. We offer calming packs for anxious pets, flexible options like late drop-offs and house calls, and encourage owners to visit while their pets are in the hospital. We stay in touch with owners with updates and photos, and always take the time to listen with care and compassion.
What might surprise people about your role?
Vet nurses wear many hats, often more than people realise. Alongside caring for patients, we act as phlebotomists, radiographers, anaesthetists, and sometimes even cleaners. We also perform dental scale and polishes, assist with surgeries, and help on reception to keep the clinic running smoothly. It is a dynamic, hands-on role that plays a vital part in the care and wellbeing of every animal we see.
How do you and the vets work together during surgeries or emergencies?
After eight years with the same team, we have built a strong bond. We work closely, understand each other’s rhythms, and can anticipate one another’s needs, especially during surgery or in an emergency.
What qualities are essential in your job?
Strong people skills are essential in this industry. We interact with many clients each day, so clear and compassionate communication is key. Just as important is staying calm under pressure. Veterinary care can be stressful, and keeping a clear head allows us to give the best care possible, even in difficult situations.
Have you built lasting relationships with clients?
Working at the same clinic for many years has made it possible to build lasting relationships with both clients and their pets. It is incredibly rewarding to care for the same animals from playful puppy or kitten through to their senior years.
What keeps you coming back each day?
There are small moments every day that remind me why I love this job; a cuddle from a pet or a heartfelt thank you from an owner. It can be challenging, but the meaningful connections make it all worthwhile.
Need care for your pet that goes beyond the basics? Sydney Animal Hospitals in Avalon and Newport are here for your pet through every stage of life. Visit sydneyanimalhospitals.com.au to book an appointment or learn more. •
